Sites
by
Sweven
Learning & Training Platform
Optimize Cisco.com for Learning & Training
Client
Cisco
Job TItle
Senior UX Design Lead
Tileline
2 months
Services provided
UX Strategy and Recommendations
Agency
Amodcs Studio
Overview
My role
Cisco needed a quick UX audit of complex workflows. I conducted an 8-week assessment, identified key usability gaps, and delivered actionable recommendations that improved efficiency and user experience.
The Challenge
Cisco’s workflows spanned multiple touchpoints, but there was limited visibility into usability gaps and inefficiencies.
The team needed a fast, focused audit to identify pain points, streamline processes, and provide clear recommendations that could be acted on quickly.
The Solution
Delivered strategic recommendations that streamlined navigation, clarified learning pathways, and improved engagement.
The work laid the foundation for a scalable, enterprise-ready Cisco U platform.
- Identify friction points in course discovery and enrollment flows
- Assess navigation, content hierarchy, and search effectiveness
- Benchmark best practices from leading online learning platforms
- Evaluate user engagement and progress tracking mechanisms
- Highlight opportunities for system-wide UX improvements
My Core Contributions
UX Audit
Assessed workflows and touchpoints to identify usability gaps and inefficiencies.
Stakeholder Interviews
Collected operational insights and pain points to prioritize key improvements.
Strategic Recommendations
Delivered actionable guidance to optimize workflows and improve user experience.
Approach
Conducted a comprehensive audit of Cisco.com and Cisco U., benchmarked industry best practices, and mapped user flows to identify friction and guide actionable design improvements.
- Audited Cisco.com and Cisco U., reviewing navigation, content structure, and top search terms.
- Benchmarked best practices from top online learning platforms.
- Mapped current vs. ideal user flows, identifying friction points.
- Recommended navigation redesign, content consolidation, cross-linking, and Cisco U. enhancements.
Solution
Streamlined Cisco U. by consolidating content, simplifying navigation, and redesigning dashboards to improve clarity, progress tracking, and cross-course discovery—delivered through a phased roadmap for iterative implementation.
- Consolidated all course information into one source of truth on Cisco.com.
- Simplified Training & Certification navigation, adding clear breadcrumbs, category views, and cross-links.
- Redesigned Cisco U. dashboards and course pages to track progress, show lesson hierarchy, and highlight related courses.
- Created a phased roadmap for implementation, enabling iterative improvements.
Impact
Recommendations aimed to reduce user friction, improve course discovery and progress tracking, and provide stakeholders with a clear roadmap for phased enhancements.
- Reduced user friction, enabling faster discovery and enrollment.
- Increased visibility of certifications, training, and community resources.
- Improved Cisco U. engagement through better progress tracking and related content.
- Provided stakeholders with a clear roadmap for ongoing enhancements.
design projects
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
design projects
Presentaion Pitch
user experiene, lahout ,theom, tjlke
Built rapid-turnaround interactive prototypes that turned executive kickoff into hands-on innovation experience. Each stakeholder had a personal device paired with print materials—tapping through "What If" scenarios, exploring futures, feeling the possibilities. Set the bar high for strategic planning week.
2025
