Unify the Discovery Experience
Give users one coherent path from search intent to the right training or certification content.
Cisco · Learning Platform
CiscoU Learning Launch
Helped Cisco untangle how users discover, evaluate, and commit to training content ahead of the Cisco U launch.
Executive Summary
UX Design Lead on a focused audit and strategy engagement for CiscoU — identifying gaps across Cisco.com, Cisco U., and the Cisco Learning Network, and shaping a prioritized roadmap the team could execute ahead of launch.
This engagement needed to clarify how users find and commit to Cisco training, connect Cisco.com to the new Cisco U platform, and give stakeholders a clear, prioritized path to ship before launch.
Project Goals
Connect Cisco.com to Cisco U
Bridge product and support surfaces to the new learning platform where learning intent was highest.
Ship an Actionable Roadmap
Turn research and findings into prioritized recommendations teams could execute before launch.
Chapter 01
Assess the Current State
Gathered stakeholder input and reviewed the existing Cisco.com and Cisco U experience, content, navigation, and site structure to establish a clear understanding of the current state.
Current Site Audit
First, our team reviewed how learning and certification content was organized across Cisco.com and Cisco U.
We mapped the current landscape so we could see where the experience held together and where it broke down.
Mapping Key Search Terms
We then mapped Google search results from broad to specific terms to identify entry points.
Then we assessed whether the expected content and paths were present.
We found those searches often landed users in fragmented areas of Cisco.com, making it hard for users to access their intended Cisco U destination.
Primary User Flows
We then assessed two primary user flows to Course Information pages.
We then overlaid the flows against the Google Search Volume to see where in the site hierarchy users might land.
Content Blocking and Flows
Lastly, we assessed key-page content flows.
This helps us identify opportunities to improve navigation, structure, and discoverability while reducing cognitive load.
Chapter 02
Explore Solutions
We explored potential user flows, navigation models, information architecture, and experience directions to pressure-test what a clearer learning journey could look like.
Explore User Flow Solutions
We mapped discovery-to-learning journeys to understand where the experience fragmented.
We then explored a simpler path from finding training to committing and learning.
Navigation & Structure Updates
We explored navigation and information architecture options.
To make Training & Certifications easier to enter, scan, and move through across Cisco.com and Cisco U.
Improving Experience Directions
We translated that thinking into clear page and content concepts.
Then we tested how a clearer training overview, stronger categories, and more focused course paths could improve the experience.
Chapter 03
Final Recommendations
We delivered a detailed recommendation deck to stakeholders. This deck was to be used to allow the team to align on what to change and in what order.
The Recommendation Deck
Learning and certification content lived across Cisco.com and Cisco U, so users had to navigate the organization before they could find the right path.
Key Highlights
Unify Discovery
Connect Cisco.com and Cisco U so learning intent leads to the right training or certification—without forcing users to know which property owns the content.
Simplify the Journey
Collapse fragmented training paths into clearer routes from search and landing pages into course and certification decisions.
Create a Path Forward
Sequence the highest-impact changes into a practical roadmap Cisco could prioritize ahead of the Cisco U launch.
