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Welcome to FrankPaints
Frank Barnhardt
Principal-level UX & Product Designer
Hi, I’m Frank.
I’m a Principal-level UX and product designer who helps teams turn complex systems into tools people trust.
I’ve spent 15+ years designing operational platforms for real-world use, doing my best work with small nimble teams who value alignment, craft, and shared ownership.
What I've done
Selected works
These projects reflect how I work across complex systems—aligning teams, shaping decisions, and delivering at scale.
Parcel Management Platform
I led a multi-phase UX redesign of FedEx’s Parcel Management platform, a high-volume, multi-role system supporting fee-sensitive parcel operations.
The work addressed over $5M in annual revenue leakage caused by manual processes and inconsistent workflows.
Intergrating Agentic AI
Designed a system-level AI interaction framework for T-Mobile’s enterprise platform, defining how agentic AI communicates, behaves, and supports digital twin–driven workflows across roles and contexts.
Learning Platform
Our team was asked to evaluate the Cisco.com site to provide recommendations on how to improve user flows andengagement with their forthcoming launch of Cisco U, a education section of their site.
Executive Experience
Led the design of high-fidelity, interactive prototypes used for a executive leadership sales presentation with Globe (a telco company).
These prototypes mapped end-to-end user journeys and translating workflows into a story-driven, actionable experience across multiple screens and stakeholder touchpoints.
From Problem to Production
How I Create Impact
I guide complex systems from early discovery through delivery—focusing on the moments where clarity, alignment, and trust matter most.
Discover
Understand the system before shaping solutions
- Research
- Stakeholder alignment
- Problem framing
- Stakeholder alignment
- Problem framing
Define
Clarify intent, constraints, and success criteria
- Systems thinking
- Requirements
- Decision frameworks
- Requirements
- Decision frameworks
Design
Pressure-test with real users and real data
- Usability testing
- Iteration
- Collaboration with reserach
- Iteration
- Collaboration with reserach
Validate
Create workflows that scale across roles and edge cases
- Interaction design
- Data modeling
- Prototyping
- Data modeling
- Prototyping
Deliver
Ship in phases and support adoption
- Design systems
- Handoff
- Collaboration with engineers
- Handoff
- Collaboration with engineers
How I bring it
My ApprOACH
I make complex systems clear and usable. I surface assumptions, frame tradeoffs, and help teams decide with confidence.
Outside of design, I play bass — the same lessons I learned in music shape how I design products.
design projects
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
design projects
Presentaion Pitch
user experiene, lahout ,theom, tjlke
Built rapid-turnaround interactive prototypes that turned executive kickoff into hands-on innovation experience. Each stakeholder had a personal device paired with print materials—tapping through "What If" scenarios, exploring futures, feeling the possibilities. Set the bar high for strategic planning week.
2025
