The Work

View The Case Studies

Selected Case Studies

Project Highlights

These projects highlight how I tackle complexity, from hands-on workflow design to system-level thinking.

Parcel Management.  |  Charge Slip Generator
End-to-End Development
Cisco U.  |  Learning & Training Platform
UX Strategy Recommendations

4

Interactive Executive Prototype

Designed and tested interactive prototypes in California for an executive review.

A team member loaded the app onto a device in Singapore, letting leadership explore it firsthand as an interactive story to open the meeting.


Role: High-Fidelity Prototype Designer
Timeline:  4 weeks

View Case Study

More Case Studies

In the works

These case studies are still being finalized. Reach out if you’d like a sneak peek or more details.

4

Interactive Executive Prototype

Designed and tested interactive prototypes in California for an executive review.

A team member loaded the app onto a device in Singapore, letting leadership explore it firsthand as an interactive story to open the meeting.


Role: High-Fidelity Prototype Designer
Timeline:  4 weeks

View Case Study

Challenge

Created interactive prototypes to demonstrate complex workflows and scenarios for executive stakeholders.

The system needed to communicate the story clearly and enable remote leadership engagement across multiple time zones.

Impact

Delivered prototypes that allowed leadership to explore the experience firsthand, accelerating understanding and alignment.

The work helped secure executive buy-in and clarified next steps for implementation.

Challenge

The MUFG Exchange Portal and Mobile app had inconsistent visual design, unclear task hierarchy, and usability issues that made completing key banking tasks error-prone and confusing for customers.

Additionally, minor accessibility gaps created friction for users relying on assistive technologies, limiting overall user confidence and satisfaction.

Impact

Standardizing design elements, clarifying task instructions, and improving feedback reduced user errors and improved trust in the platform.

Accessibility enhancements and a more cohesive interface increased usability, ensuring commercial banking customers could navigate the portal efficiently and confidently.

Challenge

Chase’s legacy digital experience revealed fragmented journeys across critical banking functions, particularly in Accounts and Payments, creating confusion and eroding customer trust.Accounts were spread across disconnected spaces with duplicated links and overly complex actions, while Payments suffered from inconsistent table structures, unclear hierarchy, and cumbersome navigation patterns.

Impact

As Lead Designer, I shaped the end-to-end experience and visual direction for Accounts, Payments, and Servicing across web and mobile.

Partnering directly with mobile and Scrum teams, I drove a mobile-first approach that reduced defects, streamlined delivery, and ensured cohesive execution across platforms.

This redesign presented an opportunity to reimagine digital banking as a human, transparent, and reliable experience — helping rebuild customer confidence at scale.

Back to Home Page